Question 1

How do I rent a storage unit?

Accepted Answer

Renting a unit is quick and easy! Simply select your unit size, complete the rental agreement, and receive your personal DaVinci lock code for immediate access. You can also call us if you prefer help renting by phone.

Question 2

What are your office hours?

Accepted Answer

Our team is available by phone during regular business hours, and we monitor messages after hours for urgent needs. Units are accessible to tenants 7 days a week from 6 am – 10 pm.

Question 3

What types of payment do you accept?

Accepted Answer

We accept credit and debit cards for online and phone payments. We do not accept cash payments on-site for security reasons. If you prefer to pay by check, you can mail your payment to our P.O. Box listed on your invoice or lease agreement.

Question 4

How secure are your facilities?

Accepted Answer

We use individual DaVinci locks that are uniquely assigned to each tenant. Each lock provides secure, keyless access and is changed after every tenant to ensure maximum protection. We also maintain 24-hour video surveillance, perform regular property checks, and keep all units well-lit and monitored.

Question 5

Can I live or sleep in my storage unit?

Accepted Answer

Absolutely not. Living or sleeping in a storage unit is illegal and violates your lease agreement. This includes using the unit as a residence, for overnight stays, or for any purpose other than storage. Anyone found living in a unit will be immediately evicted and reported to law enforcement.

Question 6

Can I be on the property after hours?

Accepted Answer

For everyone’s safety, no one is permitted on the property outside of access hours. Trespassing after hours is strictly prohibited and may result in eviction and loss of future rental privileges.

Question 7

Do I need insurance for my stored items?

Accepted Answer

Yes. We require all tenants to carry insurance coverage for the items they store.

Question 8

Why should I use your storage insurance instead of my homeowner’s policy?

Accepted Answer

Our in-house protection plan is designed specifically for self-storage and comes with several advantages: No deductible: You get full coverage for approved claims without any out-of-pocket costs. No impact on your homeowner’s insurance: Filing a claim on your storage policy won’t raise your home premiums or count as a claim on your record. Faster claims process: Claims are handled directly through the storage protection provider, saving time and hassle. You can add this coverage when you rent your unit or any time afterward.

Question 9

When is rent due?

Accepted Answer

Rent is due on the date listed in your lease agreement. Payments not received by that date may incur late fees, as outlined in your lease.

Question 10

How can I make a payment?

Accepted Answer

Online: Log into your account at our website to make a payment anytime. By Phone: Call our office during business hours. By Mail: Send your check or money order to the P.O. Box address provided on your invoice. For safety reasons, we do not accept cash payments at any facility.

Question 11

What happens if I don’t pay my rent?

Accepted Answer

Accounts that remain unpaid past the due date will receive a late notice and, if unresolved, a lien notice in accordance with Tennessee state law. Continued nonpayment may result in the sale of unit contents at public auction.

Question 12

How do I access my storage unit?

Accepted Answer

Once your lease is signed and payment is made, you’ll receive a DaVinci lock code assigned to your unit. This gives you secure, keyless access to your storage space during daylight hours.

Question 13

What if I forget my lock code or lose access?

Accepted Answer

Contact our management team during business hours. For your protection, we’ll verify your identity before resetting or replacing your lock code.

Question 14

Can I let someone else access my unit?

Accepted Answer

Only individuals listed on your rental agreement are authorized to access your unit. If you’d like to add someone, please contact us to complete an authorization form.

Question 15

How do I move out?

Accepted Answer

Please provide at least 10 days’ notice before vacating your unit. Remove all belongings, sweep the space clean, and leave the DaVinci lock open on the latch. Once our team verifies the unit is empty, your account will be closed.

Question 16

Do you offer refunds for early move-outs?

Accepted Answer

We do not provide prorated refunds for unused days. Please plan your move-out date to align with your billing cycle.

Question 17

How do you protect my personal information?

Accepted Answer

We take your privacy seriously. All personal information collected is used solely for managing your rental and maintaining communication with you. We never sell, trade, or share your data with outside parties.

Question 18

What size storage unit do I need?

Accepted Answer

A 5×10 is great for boxes and small furniture. A 10×10 fits the contents of a 1–2 bedroom home. A 10×15 or 10×20 handles a full household or business inventory. Call us at (931) 492-9966 — we’re happy to help you choose the right size.

Question 19

Do you have drive-up storage in Shelbyville?

Accepted Answer

Yes. All of our units are drive-up accessible — you pull your vehicle directly to your unit door. No stairs, no elevators, no walking through long corridors with heavy boxes.

Question 20

Do you offer climate-controlled storage in Shelbyville?

Accepted Answer

We currently offer drive-up, outdoor-access storage units. We do not offer climate-controlled units at this time. Our units work well for furniture, tools, household goods, farm equipment, and most general storage needs. Have a specific question about what you’re storing? Call us at (931) 492-9966 and we’ll be honest with you about whether we’re the right fit.

Question 21

Is Golden Eagle Storage locally owned?

Accepted Answer

Yes. We are locally owned and operated right here in Shelbyville, TN — not a national chain or REIT. You’ll always reach a real person when you call, and we take pride in knowing our tenants by name.

Question 22

Do you raise storage rates?

Accepted Answer

We believe in honest, stable pricing. We don’t use introductory rates to lure tenants and then quietly raise them. Many of our tenants have stored with us for years at consistent rates.

Question 23

Can I rent a storage unit in Shelbyville online?

Accepted Answer

Yes. You can browse available units, complete your rental agreement, and receive your keyless access code entirely online. No office visit needed.

Question 24

Do you offer vehicle, boat, or equipment storage in Shelbyville?

Accepted Answer

Contact us directly at (931) 492-9966 to discuss current availability for vehicles, trailers, and larger storage needs.

Question 25

How close are you to downtown Shelbyville?

Accepted Answer

We’re located at 803 E. Lane Street, just a short distance from downtown Shelbyville and easy to reach from Bell Buckle, Wartrace, Unionville, and communities throughout Bedford County.

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